ITIL Practitioner

ITIL Practitioner
  • ITIL Practitioner

    3 dienų kursas
    IT Services Management

    Šie mokymai organizuojami tik kaip uždaras įmonės renginys, ne mažesnei nei 10-ties dalyvių grupei.

    Course Details

    Apžvalga

    This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.

    Artėjančios datos

      Oct 23 - Oct 25, 2018
    Vilnius